Work out what your inbox costs you. In 60 seconds, without signing up.
How many customer messages do you get a day?
A rough guess is fine.
What do you sell online?
Which platform does your store run on?
Sondercase reads orders and tracking straight from your store.
Who answers them today?
What fills your inbox most?
Pick all that apply.
~250 → <20 tickets a week
“Sondercase pulls the tracking status itself now. The WISMO cases that still reach a human I can count on one hand.”
Anna S. Head of CX, D2C fashion brand ~11 → ~2 min per case
“Sondercase does it in one pass now and writes the result straight back into Shopify. It used to be eleven, twelve minutes per case; now it’s barely two.”
Felix B. Operations Lead, D2C home & living brand ~€7 → ~€1.50 per ticket
“With Sondercase we pay a flat rate instead of per seat and per ticket, and most cases are resolved without an agent.”
Tobias W. Founder, D2C beauty & skincare brand Where do you answer customer emails today?
When should this be solved?
What’s your store called?
Optional. Your result is then made for your store, and you can test Sondercase on it right away.
Working out your result
- Projecting your inbox
- Pricing your time
- Building your personal plan
Your result is ready.
Where should we send it? So you have it at hand later.
What you can save every month
Your possible saving
up to €1,721 / month
€20,652 a year · 38 hours back a month
Your inbox today
€1,880
by hand, per month
Sondercase Scale
€159
per month, billed yearly
15 messages a day × 30 days × 5 min each × €50 an hour Adjust assumptions
Support costs over 12 months
Added up from today. Example: 3% more messages each month, plus Black Friday and Christmas.
What Sondercase takes off your desk
- “Where is my parcel?” – checks the order and live tracking and answers with real data
- Returns & exchanges – by your own return rules
- Refunds – prepared for you, you approve
- Product questions – learned from your store and documents
- Complaints & warranty – with the order, photos and your warranty rules
- Address changes & cancellations – straight in your store, after your OK
Your plan
- Today Connect your store and inbox – about 5 minutes
- {tomorrow} Sondercase drafts your first replies. You approve each one.
- {trialEnd} You decide. 14 days free, no credit card, cancel anytime.
From the founders
We run three online stores ourselves and built Sondercase for them first. If you have a question, one of us answers you personally.
30-day money-back guarantee
Thanks! Sondercase is built for stores that are already selling.
When your store goes live, we’re here. Leave your email and we’ll send you support tips for day one.