AI customer service for every case after the sale
Returns, “where is my order?”, warranty, cancellations: what Sondercase resolves, and how it connects to your store.
Use cases & integrations
Automate support
Automate customer service for your online store, from reply to action
Automate ecommerce customer service: which tickets first, why answer-only bots fall short, and automatic replies with store actions ready for your approval.
Learn more →AI customer service
AI customer service for online stores: look up, decide, act
AI customer service for ecommerce: Sondercase reads live store and tracking data, replies automatically if you want, store actions ready for your approval. GDPR-ready.
Learn more →Returns
Returns automation for Shopify and WooCommerce stores
Returns automation with Sondercase: return requests by email or WhatsApp, checked against your policy, returns portal, label and refund ready for your approval.
Learn more →WISMO
WISMO automation: answer "where is my order?" with live tracking
WISMO automation for Shopify and WooCommerce: Sondercase reads live tracking from DHL, DPD, GLS and more and answers "where is my order?" with the real status.
Learn more →Shopify
Shopify helpdesk with AI: answers and actions inside your store
AI customer service for Shopify: replies fully automatic if you want, refunds, cancellations and returns fully prepared for your approval.
Learn more →WooCommerce
WooCommerce helpdesk with AI: refunds, cancellations and returns in your store
AI customer service for WooCommerce: replies fully automatic if you want, refunds, cancellations and address changes fully prepared for your approval.
Learn more →Warranty claims
Warranty claims management for Shopify and WooCommerce stores
Warranty claims management for online stores: Sondercase collects order, photos and description, then prepares the remedy under your rules for your approval.
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